Operational Management
Driving Consistency, Control and Commercial Performance
Effective operational management is the foundation of a profitable hospitality business. Henley Hospitality Management works with owners and operators to introduce structure, discipline, and measurable controls across day-to-day operations—ensuring performance is visible, manageable, and continually improving.
As specialists in hospitality productivity and performance, we review how your business operates at every level, from front-of-house delivery and kitchen efficiency to labour deployment, cost control, and management reporting. Our objective is to remove inefficiencies, improve consistency, and increase profitability without compromising guest experience.
Our operational management support includes:
Full operational audits covering people, processes, service standards, and compliance
Development of tailored business growth and improvement plans
Introduction of clear, measurable KPIs aligned to commercial objectives
Labour productivity analysis and rota optimisation
Cost control frameworks covering food, beverage, and overheads
Performance dashboards and reporting structures for management teams
Ongoing remote management support to monitor results and maintain momentum
We do not apply generic “best practice” templates. Every system and KPI is tailored to the realities of your business, your market, and your team capability.
The result is improved control, stronger accountability, and a business that performs predictably rather than reactively.
A Practical, Commercial Approach
Every service delivered by Henley Hospitality Management is grounded in operational experience and commercial logic. We focus on actions that generate measurable improvement, whether that is higher margins, better productivity, improved guest satisfaction, or long-term sustainability.
Our services can be delivered as standalone projects or as part of a broader consultancy or remote management engagement.
Start Improving Performance
If your business requires stronger operational control, clearer performance metrics, or professional support through development and change, Henley Hospitality Management offers a structured and commercially focused solution.
Contact us to discuss your objectives and explore how our services can support your business.
Design & Project Management
Enhancing Guest Experience While Protecting Capital Investment
Well-executed design and project management can significantly improve guest experience, operational flow, and revenue potential—but only when decisions are commercially informed. Henley Hospitality Management supports hospitality operators through refurbishment, redesign, and development projects with a strong focus on return on investment and operational practicality.
We work with clients to ensure that design decisions support service delivery, efficiency, and brand positioning, not just aesthetics. Our role is to bridge the gap between creative vision and operational reality.
Our design and project management services include:
Concept development aligned to brand, market positioning, and target customer
Operational layout reviews to improve workflow and staff efficiency
Cost planning and budget control throughout the project lifecycle
Supplier and contractor liaison to ensure commercial accountability
Phased refurbishment planning to minimise disruption to trading
Post-project operational review to ensure improvements translate into performance
By maintaining oversight from concept through delivery, we help clients avoid costly mistakes, scope creep, and designs that look impressive but fail operationally.